A refurbished phone is a pre-owned device that has been professionally tested, repaired (if necessary), and certified to work like new. Our refurbished phones undergo strict quality checks before being sold.

Yes! A used phone is sold in 'as-is' condition, while a refurbished phone is tested, restored, and certified for quality. Our devices also come with a warranty for your peace of mind.

Absolutely! All our phones are thoroughly tested and guaranteed to function like a brand-new device. Any faulty components are replaced, and battery health is checked to ensure optimal performance.

Yes! Our phones are 100% unlocked and compatible with all networks in the UAE and internationally.

Yes, you can use any SIM card with our phones. They are not locked to any specific carrier.

Every phone undergoes a 32-point quality check, including battery health assessment, camera & speaker testing, network connectivity checks, display and touchscreen inspection, physical condition review, and so on.

We offer four quality grades:

Most refurbished phones come with a compatible charging cable and adapter. However, original accessories such as earphones may not be included.

We ensure all phones have at least 80% battery health, so you get long-lasting performance.

Some models retain their water resistance, but we cannot guarantee full waterproofing after refurbishment. We recommend handling them with care around water.

Refurbished phones are significantly more affordable than new ones because they are pre-owned and restored. This means you get a high-quality device at up to 50% off retail prices.

We accept almost all types of payments which include, Visa & Mastercard, Apple Pay & Google Pay, and Cash on Delivery (COD).

Yes! Cash on Delivery (COD) is available for orders within Dubai and the UAE.

Yes! Our website is secure and encrypted, and we offer a warranty & return policy to ensure a risk-free shopping experience.

Yes! We frequently run special offers and discounts. Subscribe to our newsletter to stay updated.

We offer fast, free delivery across the UAE, typically 24–48 hours the location is within Dubai and other Emirates may expect 3-5 business days of delivery.

Currently, we only deliver within the UAE. Stay tuned for international shipping updates!

Yes! Once your order is shipped, you will receive a tracking link via email and SMS.

If your order is delayed beyond the estimated delivery time, please contact our support team, and we’ll assist you immediately.

Yes! You can return a phone within 10 days of delivery if you’re unsatisfied. The phone must be in its original condition with all accessories.

All phones come with a 06-month warranty covering manufacturing defects. If you experience issues, contact us for a free repair or replacement.

Simply email us at customercare@dofystore.ae. with your order details and issue, and we’ll guide you through the warranty claim process.

Our warranty cover includes hardware malfunctions, battery issues, charging problems, and speaker & microphone faults. And our warranty does not cover any physical damage, water damage, and unauthorized repairs.

Yes! If you’re not happy with your phone, you can exchange it for a different model within 10 days. Price differences may apply.

We’re always here to help! Reach us via:
Email: customercare@dofystore.ae.
Phone: +971 56 993 4220
Live Chat: Available on our website